Returns & Refund Policy
Every DAMIX soundbar is covered by our 7-Day Easy Doorstep Replacement & Inspection Guarantee.
7-Day Doorstep Replacement Guarantee
100% Customer Protection on all DAMIX DM-125 Soundbars.
At DAMIX, we stand firmly behind the quality and engineering of our audio devices. If your soundbar arrives damaged during transit, has a missing component, or exhibits any manufacturing defect, we will arrange a replacement unit sent directly to your address within 2-3 business days.
How to File a Replacement Claim
Record Video Proof
Record a quick 10-15 second video demonstrating the unboxing defect, power issue, or physical damage.
Send to WhatsApp
Send the video proof along with your phone number or order number to our WhatsApp support team (+92 300 1234567).
Doorstep Exchange
Our support team will verify within 4 hours and send a courier rider with a brand new sealed replacement unit.
Eligible for Free Replacement
- •Product arrived physically cracked or broken in transit.
- •Speaker fails to turn on or hold battery charge out of the box.
- •Bluetooth fails to connect or audio driver distorted.
- •Missing cable or remote control accessories.
Non-Eligible Conditions
- •Accidental water submersion or physical drop damage caused after delivery.
- •Claims submitted after the 7-day inspection window has elapsed.
- •Disassembly or unauthorized repair attempts.
1. Order Cancellation & Refunds
Orders can be canceled free of charge before warehouse dispatch (typically within 4 hours of order placement). Once an order has been dispatched with a courier tracking number, cancellation is subject to courier return transit rules.
2. Monetary Refund Process for Cash on Delivery
In cases where a replacement unit is unavailable or a verified defective order cannot be fulfilled, monetary refunds are disbursed directly via Bank Transfer, EasyPaisa, or JazzCash.
Refund Disbursement Timeline:
- Claim Verification: 24 - 48 Hours
- Transfer Processing: 1 - 2 Business Days directly into your bank or mobile wallet account.
3. Shipping Surcharges
Standard courier delivery applies to all fulfilled orders. If a non-defective parcel is refused upon doorstep arrival without prior cancellation notice, subsequent re-delivery requests may incur standard courier return charges.
4. Contact Refund Support
To check the status of an ongoing refund or submit your EasyPaisa/Bank account details, message our finance team on WhatsApp at +92 300 1234567 or email contact@damix.pk.
Need to initiate a replacement right now?
Our customer service team is standing by to resolve your query immediately.